RETURNS POLICY

RETURNS POLICY

Your Legal Right to Change your Mind
You have a legal right to change your mind about your purchase and receive a refund for the amount you paid for it.  This is subject to some conditions.

The deadline for changing your mind is 14 days after you have received the product.  You should let us know by email or telephone conversation and we will send you instructions for returning your order.

You are responsible for returning your product to us, along with any accessories or free gifts provided with it, within 30 days of receipt of the product.

We may reduce your refund if you have used or damaged a product.  Goods must be returned to us as new and in the original packaging.  If any accessories (such as remote controls, TV stand etc) are missing we will reduce your refund to reflect this.  In some cases no refund may be given due to the way a product has been treated by you.  In this instance you may arrange to collect the item from us.

We will refund you within 7 days of receiving the product back to us.  You will be refunded via the same payment method with which you purchased the product.

 

Damaged products
All products are checked by us before despatch from our warehouse.

All orders must be checked upon arrival and you must notify us of any damage within 48 hours of delivery.  As soon as we have delivered the goods to you, you will be responsible for them and any damage that happens while in your possession.  When we deliver the goods you will be required to sign for them.  We are not responsible for any damage to an item if this is reported to us after 48 hours from delivery to you.

Note that this clause relates only to physical damage of an item caused during transport (ie a TV screen or frame which is broken, or physical damage caused to a soundbar).  Please see the separate clause below that covers products that develop a fault (ie software / picture quality) during your warranty period.

Faulty products
If your product is faulty we will offer either a repair, replacement or refund if the fault occurs within 30 days of delivery.  If the fault occurs after 30 days and during the remainder of the warranty period we will offer you a repair service and if this is not deemed possible then a replacement.  In all cases the product will need to be returned to us for inspection.

We do not cover faults which are caused by accident, neglect, misuse or normal wear and tear.

Returning a faulty product
We will arrange to collect products from you that have become faulty during your initial 30 day period.  All original packaging must be kept to facilitate returns.  You are responsible for ensuring the product is in suitable packaging and will not be damaged during transport back to us.

If the product is damaged while being returned to us due to unsuitable / negligent packaging we will be unable to offer a refund.  Please ensure all accessories (remotes, stand, cables) are in the box but are not put in front of the screen.

If a fault develops after 30 days from delivery it will be your responsibility to return the item to us.  We recommend that you return the item in its original packaging to ensure safe delivery to us.

 

Packaging the item
It is essential that any returns for whatever reason reach us in good condition.  Ideally all the original packaging should be kept for the length of the warranty period.

With TVs, put the TV back into its original box.  Place all the accessories (remote controls, cables and stand) in the appropriate slots in the polystyrene.  Do not place anything in front of the screen as this can cause damage to the screen.

If the original packaging is not available you must source suitable alternative packaging which will ensure the item reaches us safely.