RETURNS POLICY

Returns

Change of mind:

If you change your mind and would like to return your item(s) after delivery, we are happy to refund your purchase if you contact us within the first 14 days: we ask that the original packaging be kept and used to return the goods.  The return of the goods will be the customer’s responsibility and at their own expense.  Refunds will be issued within 7 working days of safe receipt of the goods.  We do not accept returns into our warehouse without inspecting them first.  In the event your item was damaged in transit we will refuse delivery of the goods, contact the customer and the customer will have to pursue the courier to claim for the damage.

We reserve the right to reduce refunds if the returned goods show signs of diminished value (through use, or cosmetic appearance from handling).

*Please note that we charge an £40 re-stocking fee for all change of mind TV returns and £10 for all change of mind accessory returns. This will come out of your final refund, and is to cover our delivery costs.*

Faulty goods (up to 1 month from date of purchase):

In the unfortunate scenario your item becomes faulty we will always try to repair or replace the item. If we cannot repair or replace the item then we will issue a refund.

If you do not want the item to be repaired / replaced and instead would like a refund, this will only be processed once the goods are back with us and have been inspected to ensure the item has been returned in the same condition as it was supplied.  If you have informed us that you are returning goods for a refund then you must not use the item any further before returning.

 

Faulty goods (after 1 month from date of purchase):

After 1 month we only offer a repair or replacement service.  If the goods cannot be repaired nor replaced, only then will a refund be offered.

 

Return postage

We will only arrange returns within the first two months of your warranty. After the first two months, returns must be arranged by and at the cost of the customer, even if the goods are faulty.

We do not pay for or arrange the return of non-fault returns.

If you did not order online (i.e. you came to our warehouse) then the return of goods is your responsibility in all circumstances.

 

Packaging the return

We advise that all original packaging be kept for your product in the event you have to return the goods to us for any reason.  If you dispose of the packaging and the TV needs to be returned due to a fault, you are responsible for sourcing suitable replacement packaging.  It is the customer’s responsibility to package the item in a safe way, suitable for courier transport.  If the TV is damaged in transit when being returned to us due to insufficient/negligent packaging (e.g. please ensure nothing is in-front of the screen as this will break the screen) then the customer is responsible for the damage.  If the damage caused results in a broken screen then we are unable to offer any refund.  The screen is almost the whole value of most televisions, so replacing the screen is not something we do.

Items must be returned with all the contents that were supplied and in the original box (e.g. remotes, cables, stands etc).  If goods are returned and parts are missing and not subsequently returned (if they we were omitted in error) then the value of these parts will be deducted from the refund given.

 

The customer is expected to enclose a brief note when returning the item (stating their eBay name) so we can identify the goods.  Failure to do this may result in delays to any repair/replacement/refund.

 

Complaints procedure

If we fail to meet the high standards and service we strive to achieve, please email us using our contact form or write to us at:-

The Electronics Warehouse Limited
Unit 1B, Barton Hill Trading Estate
Herapath Street
Bristol
BS5 9RD