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Terms & Conditions

Payments
All prices are in pounds sterling and are inclusive of VAT at the current rate. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order. No orders will be dispatched until payment had cleared through PayPal. E-Cheques can take up to 7 working days to clear.

Best prices & quality service
We constantly monitor prices to bring you the best value in electrical goods. Our team of “price checkers” check prices daily against other leading online retailers and endeavour to ensure that our customers receive the lowest available prices. We will also treat you as an individual and we pride ourselves on our high standard of service.

Item Property
The items we sell are purchased and property of The Electronics Warehouse. These items are no longer property of Samsung, therefore do not hold any Samsung Benefits. Serial Numbers are removed on all of our products before we receive them in our Warehouse. This is to ensure a customer does not return it to Samsung and claim a full RRP refund. S/N maybe blanked out, rubbed off, or scratched off. TVs will not have the white label with model details on the back.

Delivery

  • We deliver goods to destinations within the UK Mainland Only.
  • We do not deliver to any part of Ireland, Isle of Wight or Isle of Man.
  • All parcels we send are insured at no extra cost.
  • Please provide proof of I.D to the driver if requested.
  • We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us asap.
  • We're not liable for any customer compensation if delivery has failed due to a customer fault.

Collection from our store

  • Collections are to be booked at least one day in advance.
  • Bookings can be made Tuesday - Friday 10am - 12pm or 2pm - 5pm, only.
  • We have the right to cancel a booking at any given time, though if item is unpaid, customer will be notified beforehand.
  • If item is pre-paid it will be already packaged upon collection and we only work as a tradepoint.
  • All collections must have some form of I.D if requested.
  • Invoices are made upon payment. Online purchases must request an invoice.

 

Contents
All contents will be stated on the listing and it's the customers responsibility to check this before purchase. If viewing on a mobile device, customer will need to press 'see listing' to view. We do not include HDMI leads or Optical cables with any of our products and these must be brought separately. User manuals may not be included, however you can download these free from the Samsung website.

Product Warranty
All products carry a standard, back to base 6 month warranty. Our 65" TVs carry a 12 month warranty. Warranty period is stated on the listing and is provided by us and not with Samsung.
In the unlikely event that your product develops a fault, you should contact us immediately with your name, name and photo/video of issue. We will then contact you and attempt to resolve the issue remotely within 48 hours. The customer must follow any given intructions in resolving the issue. If all possible solutions have failed, a return will be required.
Following inspection, a decision will be made on whether it is economical to repair the product, or whether it is replaced with an equivalent item.
Repairs are completed as expediently as possible, and usually within working five days. All repairs are fully tested for 48 hours to ensure that any intermittent faults have been rectified. Repairs are free of charge for parts and labour, unless faults have been caused by accident, neglect, or misuse (for which there will be no refund or exchange).
After the warranty period has expired we're no longer responsible for the item and any future defects which may happen.
It is the customers responsibility to ask for a hard copy of their warranty - This will be required for future reference.
We have the right to refuse any repair if warranty paperwork is not at hand.

Our warranty does not cover the following:

  • Developing dead pixels
  • Developing lines
  • Developing light or dark patches
  • Any form of physcial damage such as a screen or bezel crack which was not notified upon received item
  • A blown mainboard due to the connect box (on connect box required TVs) being plugged in incorrectly. If your TV will not switch on after plugging in the connect box, you must send over a clear picture of the TV slot showing the inside. If any pins are bent, missing or out of place there will be a charge to get this returned and repaired.

All original packaging should be kept for your product as this is required for returning the item to us. We're not liable to provide any further packaging.
It is the customers responsibility to package the item in a safe way, suitable for courier transport. Although we will arrange and/or pay for collection by courier, the item is not insured as the packing has not been completed by us. If you would like to take out separate insurance this must be arranged by yourself. Alternatively you can choose to arrange your own delivery to our repair centre, at your cost.

Return Policy
The customer has the right to return an item to us for a full refund up to 14 days from date of purchase whether customer has changed mind or item is defect.
The item must be in an unused condition, with all contents and with the original packaging.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. After the 14 day period, we only offer a repair and/or replace service if item has developed a fault.

Return Postage
We only cover the cost of returning an item within the first 2 months from date of purchase and if the item has developed a fault which is covered under warranty.
If an item does require returning, it is the customers responsibility to package the item securly. We offer a collection service for both TV and Brown goods.
After the 2 month period we do not cover the cost of returning an item. We have the option of a collection service and their will be a charge.
If the customer fails to be present upon collection resulting in a failed collection, then the customer must notify us and is responsible for paying any addional re-collection charges.

Printing & pricing errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security
When you shop with us online, all your financial transactions are entirely secure. We only use online payment services Paypal for card payments who process the transaction and notify us of authorization. Your personal credit card details are not disclosed to us or stored so you don't need to worry about your details falling into the wrong hands.
Additionally we also ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Complaints procedure
In the event that we fail in meeting our high standards of customer service please contact us at:-
Electronics Warehouse Limited
Unit 1b, Barton hill trading estate
Herapath Street
Bristol
BS5 9RD

Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).