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FAQs

What does Refurbished mean? 
Refurbished means the TV has been checked and restored to factory settings and is in 100% working condition.

Customers simply buy these items and change their mind for whatever reason and return them back to the Retailer, who then sells them to companies like us. At this point the TV is re-tested by our skilled TV technicians before being boxed ready to sell.

What is the item condition?
The item condition will be stated on the listing, if it does not state on the listing that the TV has a scratch or mark then the screen will have no marks or scratches. The TV may however have the odd mark on the back of the TV as it will have been plugged in a few times and removed from the box. Full details will be available on the listing. TVs which has significant marks will have photos included.

What is your warranty policy?
All items come with a minimum 12 months back to base warranty (subject to our T&C's which can be found on all our listings).

Will my order have a tracking number?
With years of experience in selling TVs to the public we have used numerous couriers. These TVs cannot be sent with a conventional courier as they tend to damage the units in transit. For this reason we use a specialist two man White Glove Service, and delivery can take between 3 to 7 working days from the day of despatch. This is to ensure your TV arrives safely.

Unfortunately, specialist couriers like these do not have delivery tracking online. Your listing will be updated with a tracking number shortly after purchase. The tracking number indicates that the collection/delivery has been arranged but not necessarily that the goods are yet in the courier's possession. We can provide the couriers number upon request for you to call them and check the delivery status (using the tracking number/your postcode).

What if I'm not in when my item arrives?
When expecting any item it's important the couriers have your contact number as they will contact you regarding a time slot. We're unable to leave with neighbours or in safe places for insurance reasons. If your mobile phone number is not linked to your eBay account, you will receive an email. We cannot be held responsible if the courier does not have your mobile number to contact you.

Can I collect my item?
Collection is available. All collections are to be booked at least one day in advance and time slots to be discussed on the phone.

Can I buy an item on finance?
No, we do not provide that option.

Is there any movement on price?
We list all TVs at the best possible price so that they sell, as we don't like to hold on to stock.

I have not had a response from my email? 
We only have one member of staff who deals with emails during the week. Please allow up to 2 hours for a response.  We are closed at weekends and on bank holidays.

Will it be in the original box?
All TVs will be in original boxes unless stated on the listing.

Will my TV include both the Smart and regular remote?
If the Unit is supposed to have x 2 remotes then these will be included unless stated otherwise.